General turn around time
At first our turn around time may seem a bit long, but please remember all of the cleaning and repair work is done by hand. We would rather take a few days longer to ensure that your rug gets the proper personal attention that we have built our reputation on.
For our standard cleaning, the turn around time is approximately 2-3 weeks.
For our urine wash, the turn around time is approximately 4-6 weeks.
Repair generally adds 2-6 weeks depending on the extent of the repair. Currently we are running 6-8 weeks but with larger projects taking more time.
THANKSGIVING CUT OFF DATES ARE AS FOLLOWS:
Repair cut off: 9/19/2023 Is the last day we can take in rugs and guarantee rugs back for Thanksgiving that have repairs.
Rugs with FAKO/BAKO: 10/9/2023 Is the last day we can take in rugs and guarantee them back for Thanksgiving if the rugs have a FAKO or BAKO.
Rug cleaning: 11/8/2023 Is the last day we can take in rugs and guarantee them back for Thanksgiving with our standard cleaning.
CHRISTMAS CUT OFF DATES ARE AS FOLLOWS:
Repair cut off: 10/18/2023 Is the last day we can take in rugs and guarantee rugs back for Christmas that have repairs.
Rugs with FAKO/BAKO: 11/6/2023 Is the last day we can take in rugs and guarantee them back for Christmas if the rugs have a FAKO or BAKO.
Rug cleaning: 11/29/2023 Is the last day we can take in rugs and guarantee them back for Christmas with our standard cleaning.
214 E. Franklin St.
Richmond, VA 23219
(804) 344-0081