General turn around time

At first our turn around time may seem a bit long, but please remember all of the cleaning and repair work is done by hand. We would rather take a few days longer to ensure that your rug gets the proper personal attention that we have built our reputation on.

For our standard cleaning, the turn around time is approximately 2-3 weeks.

For our urine wash, the turn around time is approximately 4-6 weeks.

Repair generally adds 2-6 weeks depending on the extent of the repair. Currently we are running 6-8 weeks but with larger projects taking more time.

THANKSGIVING CUT OFF DATES ARE AS FOLLOWS:

Repair cut off: 9/19/2023 Is the last day we can take in rugs and guarantee rugs back for Thanksgiving that have repairs.

Rugs with FAKO/BAKO: 10/9/2023 Is the last day we can take in rugs and guarantee them back for Thanksgiving if the rugs have a FAKO or BAKO.

Rug cleaning: 11/8/2023 Is the last day we can take in rugs and guarantee them back for Thanksgiving with our standard cleaning.

CHRISTMAS CUT OFF DATES ARE AS FOLLOWS:

Repair cut off: 10/18/2023 Is the last day we can take in rugs and guarantee rugs back for Christmas that have repairs.

Rugs with FAKO/BAKO: 11/6/2023 Is the last day we can take in rugs and guarantee them back for Christmas if the rugs have a FAKO or BAKO.

Rug cleaning: 11/29/2023 Is the last day we can take in rugs and guarantee them back for Christmas with our standard cleaning.

 

 

 

214 E. Franklin St.

Richmond, VA 23219

(804) 344-0081