General turn around time
At first our turn around time may seem a bit long, but please remember all of the cleaning and repair work is done by hand. We would rather take a few days longer to ensure that your rug gets the proper personal attention that we have built our reputation on.
For our standard cleaning, the turn around time is approximately 2-3weeks.
For our urine wash, the turn around time is approximately 6-8 weeks.
Repair generally adds 5-7 weeks depending on the extent of the repair. Currently we are running 14-16 weeks with cleaning and repair rugs.
Large repair projects may run extra time.
Thanksgiving cut off for rugs needing repair is August 1, 2022
Christmas cut off for rugs needing repair is September 6, 2022
214 E. Franklin St.
Richmond, VA 23219